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Return Policy

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We want to do all that we can to ensure that you have a positive experience when purchasing from us. If you change your mind before your goods have been dispatched, please contact us as soon as possible, as we may still be able to halt the production process. If this is the case we may be able to refund to you what you have paid, less whatever costs have already been incurred in the processing and manufacturing of your order, but we must emphasise this cannot be guaranteed.

Upon receipt of your order, we encourage you to inspect your order as soon as possible. You have a period of 7 days following the delivery of your order in which to notify us of any damage, defects or parts missing. This type of claim will be evident once the packaging is open and will not be a defect that evolves over time.  After the 7 days, we assumed that marks, holes, scratches or defects and due to misuse or general wear and tear and, as such, will not honour claims for the same.

If any part of your order is found to be defective on delivery you are entitled to return them to us provided you have first contacted us via phone or email, giving us details of the defects. Only once we have agreed that the goods should be returned to us are you able to proceed with the return.

In the event we acknowledged a defect, any remakes or resupply will be on a like for like basis and we cannot accept any alterations. If it appears that the goods are defective and needs to be inspected we will promptly arrange:

  • for an authorised agent of the company or to inspect on-site and you agree to provide reasonable access for said purpose; or
  • for our courier to collect the defective goods from you any time between 9am – 5pm, between Monday and Friday. All you need to do is choose a day and the address you want us to collect the product in order to repair and return the repaired products to you, free of charge; or
  • for a courier to collect the defective products from you and simultaneously deliver replacement goods of similar quality and specifications, free of charge.

 

If a defect in materials or workmanship arises within the warranty period of 10 years (cabinetry and benchtops), you can return the defective products to us provided you have first contacted us giving details of the defects and we have agreed that the goods should be returned to us.

Provided that the goods have not been modified or subject to misuse, negligence, improper installation, improper cleaning or the product has failed as a result of normal wear and tear and if it appears to us after we have inspected the goods that they are defective we will promptly arrange:

  • to repair the product and return the repaired goods to you, free of charge; or
  • deliver replacement goods of similar quality and specification, free of charge; or
  • at our sole discretion, arrange for a refund of the price of the defective products by crediting your debit or credit card or sending you a cheque within 30 days of receipt of the defective goods.