We collect personal information in the regular course of doing business. This outlines what information we collect, how it’s collected and how we protect it.
The main reasons we collect personal information from you are:
- To complete a sale or transaction with you and ensure the best possible customer experience is provided
- To deliver the products you order
- To limit the possibility of fraud when we process your returns
2. What personal information do you collect about me?
We collect the following information about you:
- Post code
- Phone number
- Email address
- Payment card number
- Payment card expiry date
- Purchase history
- Product/service preferences
- Customer satisfaction information
- Opinions about products and services
3. How do we use this information?
If it’s a necessary part of any of these transactions, we may disclose your information to another company. For example, we will pass on your name and address to a courier company to deliver your goods.
We also use your personal information for other, secondary reasons, including: marketing, customer service, loyalty programs, customer relationship management, contests/surveys and for warranty purposes.
4. How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit, place an order, arrange for a delivery or return a purchase, we assume your consent to our collecting it and using it for that specific reason only.
If we ask you for personal information for a secondary reason, like marketing, we will either ask you directly for your consent or provide you with an opportunity to say no. Saying no is called “opting out”. By opting out, you can tell us not to collect the information.
5. How do I opt out?
When we ask you for personal information for a secondary reason, we will specifically explain our reason and directly ask you for your consent. If it is to receive promotional material, we will ask you. If it’s for a loyalty program, we will ask you. You have the opportunity to tell us you don’t want your information used for that purpose.
6. How secure is my information?
When you place an order, all of your information is processed through our secure server. DIY Home utilise industry standard 128 bit Secure Socket Layer (SSL) technology that encrypts all your information before it is sent to us – the same technology Australia’s leading banking institutions employ to secure your information.
7. How do I get more information?
Our friendly design consultants will be happy to answer any questions you may have about your personal information.